Frequently Asked Questions


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		Frequently Asked Questions


Below you will find a list of frequently asked questions regarding ordering from Concept Laboratory.com. Should the below questions not provide the answers you are seeking please us contact us and we will answer your questions as quickly as possible.

List of questions

1. I get a screen with nothing but gibberish on it. What's wrong?

2. What forms of payment do you accept?

3. What type of guarantee do you offer?

4. What purchases are covered by your satisfaction guarantee?

5. How does your satisfaction guarantee work?

6. How long are your software licenses good for?

7. Why do I need an account to download your free software?

8. I am a hosting company, can I obtain a server wide license?

9. How do i change my password or other account details?

10. What if I forgot my password?

1. I get a screen with nothing but gibberish on it. What's wrong? [top]

Look like Zend Optimizer is not installed yet on your server. Let’s check your server configuration (admin > tools > server info) :

1. Zend Optimizer: is it installed already? (you can search "Zend Optimizer" terms)
2. Have you upload 'phpcipher.bin' and the license to admin (or catalog) directory?

In order our plugins working, we need Zend Optimizer installed at your server. If not, you may contact hosting provider to turn it on. Most hosting have this module by default. Let us know if you need further assistant regarding this troubles.

2. What forms of payment do you accept? [top]

Forms of payment accepted Presently we accept Paypal payments, and Visa / MC via the paypal interface. We also accept Western Union and Bank Transfers as well. If you would like to see additional payment methods available on ConceptLaboratory.com please let us know.

3. What type of guarantee do you offer? [top]

30 day satisfaction guarantee on all our osCommerce plugins Concept Laboratory believes firmly that our products will be of great value to you both as enhancements of your site and in time saving benefits. Therefore we are proud to offer a 30 day money back guarantee on software and extended support purchases if you are not satisfied in any way.

4. What purchases are covered by your satisfaction guarantee? [top]

Items covered by our satisfaction guarantee Our satisfaction guarantee allows you to obtain a refund on all downloadable products & extended support options. Unfortunatly we can not offer refunds on installation services due to the man power required to provide these options to you.

5. How does your satisfaction guarantee work? [top]

If for any reason you are not satisfied with your purchase within 30 days you can request a refund. Simply open a trouble ticket and send us a note with the reason you were unsatisfied with your purchase (to allow us to better serve you in the future) and within 1 week your transaction will be refunded. Automatic emails confirming your refund will be sent to you upon completion of the refund for your records.

6. How long are your software licenses good for? [top]

Standard liscenses are good for life on all our oscommerce contributions

Our purchased and freeware software come with a lifetime license keyed to your domain name for life. Standard licenses are for a single domain. Should you change your domain name in the future, you will need to contact us to modify your license and activate the software for your new domain.

7. Why do I need an account to download your free software? [top]

Our free oscommerce downloads come with a liscense specific to your domain name, therefore you need to create an account before downloading To protect our source code all of our software is encrypted and utilizes licensing features. Even our free downloads have this implemented. Therefore to use our free downloads you will need to create an account & enter in your domain name before download. After proceeding to through the checkout process a unique link will be provided for you to download your free software keyed to your domain.

8. I am a hosting company, can I obtain a server wide license? [top]

Server wide liscenses for our oscommerce plugins are available for hosting companies. Contact us today

Yes of course! We would be honored to work together with your company to provide a custom solution to your licensing needs. Simply contact us today for inquiries on server wide licenses via our contact us form.

9. How do i change my password or other account details? [top]

To change any of your account details simply log onto your account with your email address and password choosen when you created your account and click the "edit account" link in the "my account" section of the sites navigation bar.

10. What if I forgot my password? [top]

We all forget things from time to time. No need to worry, simply click on the "forgotten" link under the sign in box on the left side of the site and enter your email address thats tied to your account. Within moments our server will email you a new password.